At 2nd Floor, we rely on email and the phone to communicate with each other internally and with our clients. However, we also use IM to communicate too and it has worked out really well for us. We are on our instant messengers from 8am until 5pm (or whenever we leave the office), and then sometimes again in the evenings if we have our laptops with us in front of the TV. I thought that I would share an article that I had stumbled upon awhile ago in case anyone was considering the use of instant messaging in their business.
With that said, I’ll go ahead and plug my favorite IM application, Digsby (www.digsby.com). I can connect to all IM protocols, and it can update me with email alerts and has a ton of other nice features. By far, the best IM application out there today and the developers are top notch.
Here’s the article, it’s kind of long so I’ll just post a link.
